ruQueue is Rutgers University's queue-based
problem ticket tracking system. The typical
ruQueue use-case would be: an end user calls the
Help Desk with an issue; a consultant creates a
ticket describing the issue; the ticket is placed
in a queue appropriate for the issue; the watcher
of the queue is then notified of the ticket; the
watcher resolves the issue, contacts the end user,
and the ticket is then closed. It has a variety of
features to help you solve your problems in the
above queue-based style.
